Returns & Exchanges
At Onix Pickleball, we stand behind our high-performance gear and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring you have the right equipment to elevate your game and provide a seamless exchange process for all our athletes.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place your unused gear back in its original packaging, ensuring all tags and protective covers are intact to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing